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Note: AVR Model WILL NOT BE RESPONSIBLE FOR LOST OR UNDELIVERED packages.  Absolutely no refunds or re-shipping.  We track all Spain deliveries and most International,  if the tracking says it was delivered we are pretty sure it made it to your mailbox.  After that it is NOT our responsibility. 

If you want to buy a insurance for the shipment, please write to infola

Return guarantee

The guarantee of the products offered by AVR Model does not include damage caused by negligence, beatings, use or misuse, or materials under normal use wear.

In those incidents to justify the use of the guarantee, it opts for the replacement of the article, rebate or refund, in the legally established terms.


The guarantee will lose its value:

- If you modify, alter or replace some of the data the guarantee or proof of purchase.

- If do not have the invoice sent with the request.


The presentation of the proof of purchase is essential to make use of the guarantee.

To give effect to the guarantee please send an email to the following address:

info @


Returning an Item

Offering the highest quality and the best guarantee is our commitment to our customers.

If when you receive your order is not satisfied, has a term of seven (7) days to exercise the right of withdrawal. In this case, the customer will pay shipping charges when returned.


To make the return, the product must be in perfect condition in its original packaging with manuals, accessories and promotional gifts including you. Upon receipt of the merchandise in our stores, and after checking the status, we will proceed to refund the amount.

If the payment was made by Paypal, the amount minus 5% will be refunded. Read the payment conditions in "Cancellation of purchase before sending it" at the end of this document.


It is very important that we return the products for exchange or refund perfectly packaged.In case the products are damaged due to improper packaging, not admit the return.


In any case, be admitted the return of defective products and erroneous shipments, being AVR Model who will pay for the shipping costs if the client communicate this circumstance within seven (7) days from the date of receipt of the shipment.


To make your return, send us an email through the following address: info @ and advised how to make the return.


Cancellation of the purchase before sending it

If you want to cancel a purchase that you have already made before we sent it, please notify us immediately by email to info @
If you have paid by PayPal and want to cancel the purchase, the amount paid minus 5% will be refunded due to the costs of paying and returning by this platform.

If you have paid by Bank Card or Bank Transfer the full amount will be refunded.

If you have paid through Western Union, the amount paid minus the% Western Union charged for the draft will be returned.